It will take 2 working days post submission of all documents to provide a decision on your application. Further, post your acceptance and completion of post-sanction formalities, it would take 3 working days to disburse the loan amount.

CIBIL score is an important parameter which is factored in the decision to give a loan. A higher CIBIL score suggests a strong repayment track record, and improves the chances of approval. However, it is not the only parameter to be assessed. Other parameters might include, but not limited to, your business turnover, banking balances, and experience of promoters.

Typical reasons for loan rejection are poor credit history, low banking turnover, high-leverage indicating multiple existing loans and hence lower repayment capacity, and lack of KYC documents.

It is an important factor both for the assessment of your application and determination of the loan amount. For instance, growing sales and reasonably stable margins might improve your chances of getting the loan. However, we also give equal importance to the past repayment history of any loans.

Once you have accepted the loan, our sales team will get in touch to collect pending KYC documents, loan agreement executed & NACH registered. Both loan agreement & NACH registration can be digitally processed if your mobile is linked to your Aadhar and you have access to net banking. We might also conduct a field investigation to know more about your business. Post completion of these activities, we will initiate a document quality check, and the loan will be disbursed to your bank account shortly thereafter.

It would take a maximum of three working days from completion of all formalities post loan offer acceptance.

It would take about five working days from the date of complete loan application, provided there is no delay in provision of any pending document, signing of loan agreement and in fulfilling any other documentation condition as suggested by the lender. A delay at your end could extend the desired timeline.

Our sales team will be in touch to support you with any pending formalities. You may also write to your sales relationship manager for any query regarding disbursals.

Your loan offer will contain details of your EMIs (equal monthly installments). You will be required to keep your bank account funded on the date of the EMI (5th of every month). We will debit the EMI amount from your bank account basis the authorization provided by you through NACH registration. You can also repay by providing us post-dated cheques in advance.

Typical modes to repay are auto-debit of EMI and post-dated cheques.

You will be provided with a repayment schedule which will enlist all dates of your repayment. Typically, you will be expected to start repayment after a month of disbursement.

The EMIs are calculated on reducing balance interest per annum. Your applicable interest would be mentioned on your EMI schedule.

If you miss your repayment, you should immediately get in touch with our customer service team (cs@indifi.com) and make arrangements to pay immediately.

You can pre-pay loan ahead of the schedule but there will be a 4% pre-closure charge on the outstanding amount.

All penalty clauses will be mentioned in your loan offer and agreement. Typical charged include bounce charged and penal interest (3% per month)

Your CIBIL score may deteriorate if you default / delay your loan payment. We would advise you to always repay on time so that it does not impact your capability to take another loan in the future.

This situation does not usually arise as we assess your repayment capability before providing any loan facility. In case you are still having trouble repaying your loan instalment, reach out to the customer service team (cs@indifi.com) with specific reasons. In any case, the decision of the lender will be final.

We do not restructure loans unless under any specific program or exceptional circumstances at borrower’s end. This initiative does not cover restructuring, and if it’s done, it will be only because of exceptional scenarios.

Indifi / Lender will charge a penalty in case of any delay / default. We will pursue all legal remedies as available under applicable law to recover the loan. Further, the case would be reported to the bureau which could mean a lower CIBIL score for the applicant.

It could attract bounce charges and penal interest, if you miss your repayment. Your CIBIL score might also get impacted.

We do not keep your collaterals. You can apply for a ‘No Objection’ certificate or the loan closure immediately after your loan foreclosure.

The amortization schedule will be based on your loan tenor. We offer loan tenors ranging upto 36 months.

Loan moratorium can only be availed under specific regulatory guidelines, whenever applicable. As a general policy, we do not offer loan moratorium.

This initiative only covers business loans.

You will be charged 4% of your loan outstanding in case you choose to fore-close your loan.

Pre-closure (foreclosure) charges are 4% of loan outstanding, at the time of foreclosing. There are no charges for part-payment, it will be adjusted in the next EMI without any interest benefit to the customer.

There are no hidden charges for these loans. The offering is priced very competitively against the market rates.

Low credit score, prior defaults, bad history of business among other factors.

Please write to our customer service desk (cs@indifi.com) for any queries. We typically get back within 1 working day of receipt of your query. You may also call us at +91-9696555444.
If you query is still unresolved or you have not got a satisfactory response, you may write to our Grievance Officer at grievance@indifi.com
Final escalation matrix is our Nodal Officer, who can be reached out at nodal@indifi.com

We respond to all grievances within 1 working day of the receipt. The final resolution could take another 2 working days, depending on the nature of the grievance.

The jurisdiction of any legal case would be as per jurisdiction of the respective lender.

Your data is secure and stored with Indifi / its affiliate lenders as per regulatory guidelines. no personal information would be shared with Facebook, whatsoever.