{"id":51,"date":"2018-10-22T06:20:59","date_gmt":"2018-10-22T06:20:59","guid":{"rendered":"https:\/\/blog3.indifi.com\/?p=51"},"modified":"2019-08-12T05:10:52","modified_gmt":"2019-08-12T05:10:52","slug":"ai-game-changer-hospitality-industry","status":"publish","type":"post","link":"https:\/\/www.indifi.com\/blog\/ai-game-changer-hospitality-industry\/","title":{"rendered":"AI\u200a\u2014\u200aThe Next Big Game Changer In the Hospitality Industry"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"alignleft\"><img decoding=\"async\" src=\"https:\/\/blog.indifi.com\/wp-content\/uploads\/2019\/07\/AI-1-500x272.jpeg\" alt=\"AI\u200a\u2014\u200aThe Next Big Game Changer In the Hospitality Industry\" class=\"wp-image-1255\"\/><figcaption><em>AI\u200a\u2014\u200aThe Next Big Game Changer In the Hospitality Industry<\/em><\/figcaption><\/figure><\/div>\n\n\n\n<p>The hospitality industry has been at the forefront of technology adoption. A part of this credit goes to modern travelers who have been equally receptive to these technological advances, to make their travel experience simple, hassle-free and enjoyable.<\/p>\n\n\n\n<p>The hospitality industry is at the brink of a major transformation, thanks to the arrival of emerging technologies like\u200a\u2014\u200aAI (Artificial Intelligence), Machine Learning, Neural Networks, Big Data, IoT and more.<\/p>\n\n\n\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link has-background has-vivid-green-cyan-background-color\" href=\"https:\/\/www.indifi.com\/loan-for-hotel-business-in-india\">Apply Loan For Hotel<\/a><\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_67_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.indifi.com\/blog\/ai-game-changer-hospitality-industry\/#AI_In_Hospitality_And_Travel_Is_Happening_Right_Now\" title=\"AI In Hospitality And Travel Is Happening Right Now\">AI In Hospitality And Travel Is Happening Right Now<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.indifi.com\/blog\/ai-game-changer-hospitality-industry\/#%E2%97%8F_Smart_Customer_Service_Agents_Aka_Intelligent_Chatbots\" title=\"\u25cf Smart Customer Service Agents Aka Intelligent Chatbots\">\u25cf Smart Customer Service Agents Aka Intelligent Chatbots<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.indifi.com\/blog\/ai-game-changer-hospitality-industry\/#%E2%97%8F_Smart_Hotel_Rooms_That_Respond_With_A_Few_Taps\" title=\"\u25cf Smart Hotel Rooms That Respond With A Few Taps\">\u25cf Smart Hotel Rooms That Respond With A Few Taps<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.indifi.com\/blog\/ai-game-changer-hospitality-industry\/#%E2%97%8F_AI_Concierges\" title=\"\u25cf AI Concierges\">\u25cf AI Concierges<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.indifi.com\/blog\/ai-game-changer-hospitality-industry\/#%E2%97%8F_Complex_Data_Insights\" title=\"\u25cf Complex Data Insights\">\u25cf Complex Data Insights<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.indifi.com\/blog\/ai-game-changer-hospitality-industry\/#Final_Thoughts\" title=\"Final Thoughts\">Final Thoughts<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI_In_Hospitality_And_Travel_Is_Happening_Right_Now\"><\/span>AI In Hospitality And Travel Is Happening Right Now<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The industry is looking to adopt an AI-first approach to provide customers with an enhanced and highly customized travel experience. Some examples elucidating this phenomenon include:<\/p>\n\n\n\n<p>\u25cf Dutch airlines operator KLM has been using AI to respond to social media enquiries by customers. In fact, by the end of 2017, more than 50% of all customer inquiries were handled by the AI system.<\/p>\n\n\n\n<p>\u25cf Dorchester Collections, a luxury hotel operator has provided customers with an altered breakfast menu, after its AI system went through guest reviews and suggested this change to improve the guest experience.<\/p>\n\n\n\n<p>\u25cf Lola, an iPhone travel app, uses AI along with human agents to provide personalized assistance to users for hotel bookings, restaurant suggestions, and flight schedules.<\/p>\n\n\n\n<p>Here are a Few Innovative Ways in Which AI can provide Guests with the Best Experience<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%97%8F_Smart_Customer_Service_Agents_Aka_Intelligent_Chatbots\"><\/span>\u25cf Smart Customer Service Agents Aka Intelligent Chatbots<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Instead of employing customer service personnel to respond to queries, the hotels of the future will have a smart bot, that will not only provide customers with the right responses but also offer them a personalized experience.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%97%8F_Smart_Hotel_Rooms_That_Respond_With_A_Few_Taps\"><\/span>\u25cf Smart Hotel Rooms That Respond With A Few Taps<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Imagine this. You walk into a hotel room and what if you could control the room\u2019s settings from a mobile app on your phone? Setting the temperature of the bath water, AC temperature, switching on\/off the room lights, switching channels on the TV and even ordering room service via your phone\u200a\u2014\u200aall this and more is being made possible in hotel rooms, thanks to AI and IoT.<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-green-cyan-color\">Also Read: <a href=\"https:\/\/blog.indifi.com\/5-strategies-increase-hotel-bookings-boost-revenue\/\">5 Smart Strategies To Increase Your Hotel Bookings &amp; Boost Revenue <\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%97%8F_AI_Concierges\"><\/span>\u25cf AI Concierges<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>This one\u2019s already available and is winning excellent reviews from travelers. The Hilton Chain of Hotels has paired with IBM to develop \u201cConnie\u201d, the robot concierge service. Connie provides guests with the ultimate user experience. Guests can walk up to Connie, shoot their questions to her and she offers personalized, real-time suggestions. Say, if you\u2019re looking for the best restaurant in the area to try the local cuisine or find out the schedule of the shuttle bus service or more, Connie is your person to go.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%97%8F_Complex_Data_Insights\"><\/span>\u25cf Complex Data Insights<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Ok, what is the one thing that you need to provide your guests with an exceptional, individual experience? Guest data, right? To be successful in the hospitality industry, you need to know your guests well.<\/p>\n\n\n\n<p>With AI and big data, you can easily find out guest preferences to provide them with the best-tailored services to make for an exceptional stay.<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-green-cyan-color\"><a href=\"https:\/\/www.indifi.com\/loan-for-hotel-business-in-india\">Apply  Loans For Hospitality Industry <\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Final Thoughts<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>There\u2019s no denying the fact that the hotel industry is fiercely competitive. To stand out from others, as hoteliers you need to provide your guests with a customised and highly innovative user experience. And, the best way to do so is with the help of AI. The potential of AI in the hospitality industry is vast.<\/p>\n\n\n\n<p>If you\u2019re looking for affordable business loans to upgrade your existing IT infrastructure, then check out popular digital lenders like Indifi, who provide customers with a wide array of personalised business loans.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The hospitality industry has been at the forefront of technology adoption. A part of this credit goes to modern travelers who have been equally receptive to these technological advances, to make their travel experience simple, hassle-free and enjoyable. The hospitality industry is at the brink of a major transformation, thanks to the arrival of emerging [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1253,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[186],"tags":[121,12,57,13,74],"_links":{"self":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts\/51"}],"collection":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/comments?post=51"}],"version-history":[{"count":8,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts\/51\/revisions"}],"predecessor-version":[{"id":1826,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts\/51\/revisions\/1826"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/media\/1253"}],"wp:attachment":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/media?parent=51"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/categories?post=51"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/tags?post=51"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}