{"id":2802,"date":"2020-02-19T07:56:17","date_gmt":"2020-02-19T07:56:17","guid":{"rendered":"https:\/\/www.indifi.com\/blog\/?p=2802"},"modified":"2020-06-22T05:39:26","modified_gmt":"2020-06-22T05:39:26","slug":"how-excellent-reviews-on-swiggy-can-lead-to-increased-business","status":"publish","type":"post","link":"https:\/\/www.indifi.com\/blog\/how-excellent-reviews-on-swiggy-can-lead-to-increased-business\/","title":{"rendered":"How Excellent Reviews On Swiggy Can Lead To Increased Business?"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"500\" height=\"250\" src=\"https:\/\/www.indifi.com\/blog\/wp-content\/uploads\/2020\/02\/How-Excellent-Reviews-On-Swiggy-Can-Lead-To-Increased-Business-500x250.jpg\" alt=\"How-Excellent-Reviews-On-Swiggy-Can-Lead-To-Increased-Business?\" class=\"wp-image-2804\" srcset=\"https:\/\/www.indifi.com\/blog\/wp-content\/uploads\/2020\/02\/How-Excellent-Reviews-On-Swiggy-Can-Lead-To-Increased-Business-500x250.jpg 500w, https:\/\/www.indifi.com\/blog\/wp-content\/uploads\/2020\/02\/How-Excellent-Reviews-On-Swiggy-Can-Lead-To-Increased-Business-768x384.jpg 768w, https:\/\/www.indifi.com\/blog\/wp-content\/uploads\/2020\/02\/How-Excellent-Reviews-On-Swiggy-Can-Lead-To-Increased-Business-870x435.jpg 870w, https:\/\/www.indifi.com\/blog\/wp-content\/uploads\/2020\/02\/How-Excellent-Reviews-On-Swiggy-Can-Lead-To-Increased-Business.jpg 900w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><figcaption>How-Excellent-Reviews-On-Swiggy-Can-Lead-To-Increased-Business?<\/figcaption><\/figure>\n\n\n\n<p>The system of writing a review exists almost everywhere. But before we delve deep into the when and what of the review system, we should first understand why the review system came into existence. There is a term in business analytics- &#8216;customer experience&#8217;. This phrase holds a lot of weightage in making or breaking a business. A review, in essence, is nothing but providing feedback after availing the services of a company or organisation. This system came into being for many reasons:<br><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_67_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.indifi.com\/blog\/how-excellent-reviews-on-swiggy-can-lead-to-increased-business\/#Telling_the_company_what_must_be_changed_or_pursued_to_become_better%E2%80%93\" title=\"Telling the company what must be changed or pursued to become better&#8211; \">Telling the company what must be changed or pursued to become better&#8211; <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.indifi.com\/blog\/how-excellent-reviews-on-swiggy-can-lead-to-increased-business\/#Reviews_create_an_impact_on_other_customers%E2%80%93\" title=\"Reviews create an impact on other customers&#8211; \">Reviews create an impact on other customers&#8211; <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.indifi.com\/blog\/how-excellent-reviews-on-swiggy-can-lead-to-increased-business\/#When_does_a_customer_write_a_review\" title=\"When does a customer write a review?&nbsp;\">When does a customer write a review?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.indifi.com\/blog\/how-excellent-reviews-on-swiggy-can-lead-to-increased-business\/#What_is_the_impact_that_a_review_can_have_on_a_business\" title=\"What is the impact that a review can have on a business?&nbsp;\">What is the impact that a review can have on a business?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.indifi.com\/blog\/how-excellent-reviews-on-swiggy-can-lead-to-increased-business\/#Excellent_reviews_mean_excellent_service\" title=\"Excellent reviews mean excellent service\">Excellent reviews mean excellent service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.indifi.com\/blog\/how-excellent-reviews-on-swiggy-can-lead-to-increased-business\/#Excellent_reviews_make_the_new_customers_trust_the_business\" title=\"Excellent reviews make the new customers trust the business\">Excellent reviews make the new customers trust the business<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.indifi.com\/blog\/how-excellent-reviews-on-swiggy-can-lead-to-increased-business\/#The_content_of_the_reviews_plays_a_pivotal_role\" title=\"The content of the reviews plays a pivotal role\">The content of the reviews plays a pivotal role<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.indifi.com\/blog\/how-excellent-reviews-on-swiggy-can-lead-to-increased-business\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Telling_the_company_what_must_be_changed_or_pursued_to_become_better%E2%80%93\"><\/span><strong>Telling the company what must be changed or pursued to become better<\/strong>&#8211; <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>This point is crucial as reviews serve as windows into the customer&#8217;s mind. When a customer writes a review, she is putting in a few lines about her experience with the concerned company. If that company has been making some mistakes, the reviews will help them correct their ways.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reviews_create_an_impact_on_other_customers%E2%80%93\"><\/span><strong>Reviews create an impact on other customers<\/strong>&#8211; <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We aim to discuss this point in detail in a section present later on. However, to motivate the topic at hand, reviews work like a charm for prospective customers.\u00a0<\/p>\n\n\n\n<p>With all the reasons presented above, we can understand well enough how critical reviews can be.&nbsp;<\/p>\n\n\n\n<p>However, these reviews hold significance if we think with respect to Swiggy. The reasons for the same are discussed later in the article.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-cyan-blue-color\">Also Read: <a href=\"https:\/\/www.indifi.com\/blog\/how-to-benefit-from-sales-promotion-on-swiggy\/\">How To Benefit From Sales Promotion On Swiggy?<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_does_a_customer_write_a_review\"><\/span><strong>When does a customer write a review?&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When it comes to a brand like Swiggy, this question needs no further answering. But assuming people living under a rock, we will talk briefly about it.&nbsp;<\/p>\n\n\n\n<p>Swiggy is an application that gives its customers the advantage to order food from the comfort of their homes. When a customer has been delivered the food they had ordered, Swiggy asks for their feedback. This feedback is for the restaurant that has provided food to the concerned customer. The customer is expected to put in their honest opinions regarding the food just had and that will be present on the restaurant&#8217;s profile for other prospective customers to see.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-cyan-blue-color\">Also Read:&nbsp;<a href=\"https:\/\/www.indifi.com\/blog\/best-ways-to-negotiate-terms-with-swiggy\/\">Best Ways To Negotiate Terms With Swiggy<\/a><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_the_impact_that_a_review_can_have_on_a_business\"><\/span><strong>What is the impact that a review can have on a business?&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Now, as innocent as the system appears, it is far from being so. It is not just there to know if a customer enjoyed her food. Of course, that is taken into account. But this review system holds a lot of significance in building a successful business on Swiggy. These can go a long way to determine the fate of the said business and do one of two things- either bring in a truckload of new customers or make the restaurant lose whatever customers it previously had. In that light, it is essential to discuss the different effects that a good review has on the reputation of a restaurant:<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-cyan-blue-color\">Also Read:&nbsp;<a href=\"https:\/\/www.indifi.com\/blog\/swiggy-dashboard-for-better-data-organization\/\">Swiggy Dashboard \u2013 For Better Data Organization<\/a><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Excellent_reviews_mean_excellent_service\"><\/span><strong>Excellent reviews mean excellent service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When a customer is asked to write a review, they are expected to write something honest. It is feedback to judge the restaurant&#8217;s services. When customers, residing in different areas, order different dishes from the same restaurant, at different times, and then write an excellent review for the restaurant, it speaks volumes about the company. All prospective customers are then convinced that the said restaurant provides exceptional service to all their customers.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-cyan-blue-color\">Also Read:&nbsp;<a href=\"https:\/\/www.indifi.com\/blog\/scaling-up-the-outreach-through-swiggy\/\">Scaling Up The Outreach Through Swiggy<\/a><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Excellent_reviews_make_the_new_customers_trust_the_business\"><\/span><strong>Excellent reviews make the new customers trust the business<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Trust is a major thing when it comes to a particular business. When a customer trusts a company, they expect them to deliver service of top-notch quality. Any deviation from this can cause havoc to the reputation of the said company. But this process is a long one, and most people do not have time for this, especially if they are looking for the comfort that Swiggy is providing them. In this case, the reviews play a significant role. Prospective customers just have to visit the reviews page of the business and take a look at what the previous customers have written. When these reviews are excellent, the new customers are bound to be motivated to try the food served by the concerned restaurant.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-cyan-blue-color\">Also Read:&nbsp;<a href=\"https:\/\/blog.indifi.com\/powering-business-through-technology-from-swiggy\/\">Powering Business Through Technology From Swiggy<\/a><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_content_of_the_reviews_plays_a_pivotal_role\"><\/span><strong>The content of the reviews plays a pivotal role<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Almost all customers provide reviews.<strong> <\/strong>However, the content of the review is what matters the most. A customer does not have to write in a flowery language to express their delight for ordering dishes that they finally went on to like. If they simply state that the dishes were really delicious, then that works just fine.<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-cyan-blue-color\">Also Read:&nbsp;<a href=\"https:\/\/blog.indifi.com\/marketing-hacks-for-customer-attraction-on-swiggy\/\">Marketing Hacks For Customer Attraction On Swiggy<\/a><br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Swiggy is a leading brand when it comes to food. For a brand like them, it is important to preserve and maintain its review system. <a href=\"https:\/\/www.indifi.com\/\">Indifi<\/a>, being a market leader in business solutions, can help you with just that!&nbsp;<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-cyan-blue-color\"><a href=\"https:\/\/www.indifi.com\/bank-loan-for-restaurant-business-india\">Apply For Small Business Loans For Restaurants Online<\/a><\/p>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The system of writing a review exists almost everywhere. But before we delve deep into the when and what of the review system, we should first understand why the review system came into existence. There is a term in business analytics- &#8216;customer experience&#8217;. This phrase holds a lot of weightage in making or breaking a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2804,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[141,181],"tags":[552,551,553,390],"_links":{"self":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts\/2802"}],"collection":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/comments?post=2802"}],"version-history":[{"count":4,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts\/2802\/revisions"}],"predecessor-version":[{"id":3279,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts\/2802\/revisions\/3279"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/media\/2804"}],"wp:attachment":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/media?parent=2802"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/categories?post=2802"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/tags?post=2802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}