{"id":2473,"date":"2020-01-02T06:19:57","date_gmt":"2020-01-02T06:19:57","guid":{"rendered":"https:\/\/blog.indifi.com\/?p=2473"},"modified":"2026-06-08T11:28:09","modified_gmt":"2026-06-08T11:28:09","slug":"retaining-customer-loyalty-through-zomato","status":"publish","type":"post","link":"https:\/\/www.indifi.com\/blog\/retaining-customer-loyalty-through-zomato\/","title":{"rendered":"Retaining Customer Loyalty Through Zomato"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"262\" src=\"https:\/\/blog.indifi.com\/wp-content\/uploads\/2020\/01\/Retaining-Customer-Loyalty-Through-Zomato--500x262.jpg\" alt=\"Retaining Customer Loyalty Through Zomato\" class=\"wp-image-2474\"\/><figcaption><br><strong>Retaining Customer Loyalty Through Zomato<\/strong><br><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">With people having different kinds of taste buds and your restaurant having all kinds of dishes to soothe them, it can be the major reason that you have great customer loyalty. But with more and more food joints opening around, it might be tough to maintain customer loyalty and that is where Zomato can help you. So let\u2019s find out how you can retain customer loyalty through Zomato.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.indifi.com\/blog\/retaining-customer-loyalty-through-zomato\/#Why_Zomato_for_retaining_customer_loyalty\" >Why Zomato for retaining customer loyalty?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.indifi.com\/blog\/retaining-customer-loyalty-through-zomato\/#Ways_to_retain_customer_loyalty_through_Zomato\" >Ways to retain customer loyalty through Zomato<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.indifi.com\/blog\/retaining-customer-loyalty-through-zomato\/#No_more_queues\" >No more queues<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.indifi.com\/blog\/retaining-customer-loyalty-through-zomato\/#Offers_as_incentives\" >Offers as incentives<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.indifi.com\/blog\/retaining-customer-loyalty-through-zomato\/#Pay_attention_to_the_feedback\" >Pay attention to the feedback<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Zomato_for_retaining_customer_loyalty\"><\/span><strong>Why Zomato for retaining customer loyalty?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We all love to try new outlets of restaurants around us and taste the chef\u2019s specialty. However, we often come across the names of such restaurants through friends or by spotting then randomly while traveling.<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-cyan-blue-color wp-block-paragraph\">Also Read: <a href=\"https:\/\/blog.indifi.com\/marketing-hacks-for-customer-attraction-on-zomato\/\">Marketing Hacks For Customer Attraction On Zomato<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ways_to_retain_customer_loyalty_through_Zomato\"><\/span>Ways to retain customer loyalty through Zomato<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The use of technology<\/strong>: Zomato came up with a unique idea and made it a success with people\u2019s demand to have everything at their fingertips. They have collected information about the long-running and successful chains and even listed the new entries of the restaurant industry. Now when people need to step out of their homes to enjoy one of the finest dining places, Zomato had made the quest easier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even you can list your restaurant on the website, it will be listed on the website as well as the app. Additionally, ask your customers to provide a valuable rating based on their experience on the partner\u2019s platform and see the customer visitation and customer loyalty soaring high.<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-cyan-blue-color wp-block-paragraph\">Also Read: <a href=\"https:\/\/blog.indifi.com\/how-zomato-helps-restaurants-cut-down-operational-costs\/\">How Zomato Helps Restaurants Cut Down Operational Costs?<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"No_more_queues\"><\/span><strong>No more queues<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When it happens that people visit a restaurant during peak hours, there is a pressure on the kitchen, staff and the manager to accommodate all the customers and their orders within the stipulated time frame. But all this can be improved with Zomato\u2019s online booking system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once you have received an online reservation, you get a heads up on how many guests are going to show up, at what time and what would their choice of food will be i.e. veg or non-veg. All this information received in advance will help you as a restaurant manager to serve the customer with your best efforts and indeed the word will be out for your great food and services.<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-cyan-blue-color wp-block-paragraph\">Also Read:&nbsp;<a href=\"https:\/\/blog.indifi.com\/how-to-increase-visibility-on-zomato\/\">How To Increase Visibility On Zomato?<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Offers_as_incentives\"><\/span><strong>Offers as incentives<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0 It is a good faith that people will pay for the services offered by your restaurant with a smile once you\u2019ve met their expectations. But they will be even more delighted that as a valued customer you are happy to offer them a discount.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They can be given on a minimum bill amount, for making an online reservation, for a number of guests or for publishing a review. Not only this will make sure your restaurant is more appealing but it will definitely retain customer loyalty through Zomato.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pay_attention_to_the_feedback\"><\/span><strong>Pay attention to the feedback<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"> There are instances when people are head over heels in love with your restaurant and there will be certain instances where some of the expectations are not met. And since we are getting used to with the technology, it will go online in no time. It is therefore important to pay attention to each and every feedback received and even respond to them to give your customers an assurance that you value them.<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-cyan-blue-color wp-block-paragraph\">Also Read:&nbsp;<a href=\"https:\/\/blog.indifi.com\/how-to-successfully-sell-on-zomato\/\">How To Successfully Sell On Zomato?<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For a cherry on the top, you can offer some discount to them and help retain customer loyalty with Zomato and even impress some other to visit yours because they know you value customer and feedback both.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is a tough market in the restaurant industry and customer loyalty and retention is what makes your business going. So in order to keep thriving, stay on the same page as your customer and let them know you value them. Making use of technology will only help you to reach out to the existing ones and even more of them as well.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019ve ever taken a loan in the past, you might know how daunting and time-consuming the whole process can be. But with Indifi, you can apply for a business loan online in a quick and simple manner. Filling a single application, you can apply for a loan with multiple top lenders in the country. With no collateral and minimum documentation, you are sure to experience business loans in a new and improved way.<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With people having different kinds of taste buds and your restaurant having all kinds of dishes to soothe them, it can be the major reason that you have great customer loyalty. But with more and more food joints opening around, it might be tough to maintain customer loyalty and that is where Zomato can help [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2474,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[188],"tags":[58,101,156,279,76,102,89,282],"class_list":["post-2473","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce","tag-ecommerce","tag-ecommerce-business","tag-ecommerce-business-loan","tag-ecommerce-business-loans","tag-ecommerce-loans","tag-ecommerce-merchants","tag-ecommerce-sellers","tag-ecommerce-small-business-loans"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts\/2473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/comments?post=2473"}],"version-history":[{"count":3,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts\/2473\/revisions"}],"predecessor-version":[{"id":3394,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/posts\/2473\/revisions\/3394"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/media\/2474"}],"wp:attachment":[{"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/media?parent=2473"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/categories?post=2473"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.indifi.com\/blog\/wp-json\/wp\/v2\/tags?post=2473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}